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| "A customer is the
most important visitor on our premises. He is
not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour
by giving us the opportunity to serve him. "
- Mahatma Gandhi |
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Our service strategy is simple:
Be proactive
We focus on ongoing preventive support, not just reactionary fixes.
Do
it right the first time
We average eight years of field experience each. We are not learning on the
job.
Work as a team
You receive more then a technician. Experienced management and customer support
staff are also providing your business with support.
Provide solutions
You receive proven solutions from trusted vendors - not some unknown application
or method.
Serve the customer
Since we care, we are always eager to assist our clients in any way.
Give value
We will reduce your existing IT support costs while providing stable network performance.
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"Proactive support saves money and eliminates network down time."
Skye Southwick
". . your telephone support and service is excellent"
Dr. Frank Drucker, (Psychiatrist) Santa Monica
"You guys are ALWAYS ready to help! many times you provide tips, phone support and more for no charge"
Cannon Trading Company, Ilan Levy Mayer, 9301
Wilshire blvd. - 11/01/03
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National Brands and Computer Stores cannot provide comparable levels of personal service or after sale support.
True Network Engineers. Real Experience.
With only one "computer guy," or a few technical staff, you will have only a limited amount of technical expertise with limited resources. Sky Computer Services, on the other hand, has put together a team of highly trained technicians and experienced project managers with the infrastructure to ensure that support is comprehensive. When you outsource your network maintenance to Sky Computer Services, you have hired an entire team of highly skilled technical specialists and a team of support staff. In addition, every client receives:
- A Written Workmanship Warranty
- Professional Equipment and Software Procurement
- Helpful After-SalesTelephone and e-mail Support
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"Services are Great." "Prompt and effective Service".
Blue Room Events - West Century Blvd. Amy Price
"Competent, truthful, keep your word to the client, efficient, and nice to your customers."
Divorce Clinic, Law Office of Loretta Hersh 2506
Overland Ave.
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We also offer additional warranties that include a Guaranteed Response Time and 24 Hour Remote Support.
Lower Costs
Other IT Companies sub-contract their work to us and then mark-up our rates! Due to our diverse technical capabilities and resources, we can support entire networks at a fraction of the cost of what it would cost to hire a fulltime technical staff. See Support Plan Rates for further details.
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"excellent [and] at a really fair price. I will definitely call you again for any computer problems "
Pacific Tree Care, Jaunine McGrew, 9/08/03.
"Always pleasant [telephone support]. . .felt [price] was fair. They care"
DBA Brown Production Services Judi Brown
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Generally, no more than 2 to 3 hours will be billed for
a single PC repair, except for data recovery, data
backup and operating system reinstall, or for extensive
virus damage.
People You Can Trust
While other organizations have "many" technicians, we are a full-time team of dedicated technicians and managers who have worked together for years. We take personal pride and responsibility for our work and provide top-quality, easy to understand after-sales support. Working together as a team, we efficiently solve complex problems and execute large-scale projects quickly.
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"Great guys -Very responsive, lots of fun."
Joanne Held, Topanga
"Very nice guys, they know their stuff . . .you guys rock!"
Tope Kupolnyi, NEXO Wireless Los Angeles. 10/28/03
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Flexible Company
We are available on the weekends and work into the evenings to make
sure your business is running smoothly on the next
business day. We are also available for out-of-state
work on a half-day or full-day rate, plus expenses.
Whatever your technology needs, we can accommodate
them. And if for some reason we are unable to assist
you, we will help you find a company that will
be able to fulfill your needs. Call us. You will be glad you did.
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"Very professional, accommodating and knowledgeable"
Rachel, WMTC, Inc. Calabasas
"Friendly - helpful - timely services [with] nice people! Good tech skills . . your telephone support has been very helpful."
Carol Weiss |
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