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Skye Southwick - Senior Consultant
skye@skyitsupport.com
Extension 809
Skye has been working on computers since 1986 when he repaired early IBM
machines. He has been building computers for over eleven years and has unsurpassed
troubleshooting and repair abilities. He has extensive experience administering
local and wide area networks on NT Server platforms. Skye is known as the
"LA Computer Guru" and continues to provide support for hundreds of his
loyal customers.
He seeks out challenges and is driven to become the top in his industry.
Whenever he undertakes a task, excellence is his ultimate goal regardless
of time and effort. As a leader, Mr. Southwick believes in practicing empowerment
and objective-based, total quality management to achieve maximum productivity
while allowing room for creativity. |
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Brett Borunda – Procurement & Business Development Manager
BBorunda@SkyITSupport.com
Extension 806
Brett has a long back ground in Technical Customer support and sales with
many years of experience in a variety of industries. Brett has worked as
a marketing analyst for a global logistics provider, and served honorably
for three years active duty in South Korea as a communications specialist,
as well as three years in the reserves. Brett also does regular volunteer
work with the Midnight Mission Los Angeles by providing computer tutoring
to homeless how to better use computers. Currently, Brett meets with potential
new clients to understand their needs and propose appropriate technology
solutions. As a result, Brett manages many of our key accounts. Please contact
Brett if you would like more information about our support plans or if you
require a proposal for an upcoming technology project. |
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Charles Cunningham – Financial Manager
CCunningham@SkyITSupport.com
Extension 807
Charles has over 25 years experience in purchasing, finance, portfolio management,
materials management and accounting with titles such as Directory of purchasing,
chief financial officer. He has worked with various Fortune 500 companies.
As our financial controller, Charles oversees inventory, pre-payments, and
the rest of the accounting department. If you have any payment or accounting
needs, please contact Charles directly. |
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Matt Carpenter – Computer Technician / Shop Manager
mcarpenter@skyitsupport.com
Extension 805
Matt is a very skilled PC repair and PC trouble-shooting technician who
works fulltime in our repair lab. He has many years of practical experience
as a computer technician as well as excellent customer service skills. In
his time here, he has become our “go-to” technician for hardware knowledge
and troubleshooting and also builds most of our computer workstations and
servers. He has excellent Windows 95, 98, 2000, ME and XP trouble-shooting
skills and experience. Matt also handles most of our Data Recovery work. |
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Ed Miklovsky – Senior Technical Consultant
edmiklovsky@skyitsupport.com
Extension 801
Ed has over 20 years of professional IT experience. As our Senior Network
Engineer we turn to Ed for the answers to the most difficult networking
issues. He has strong skills with DOS, Windows 95, 98, NT, 2000, ME, XP,
2003; Microsoft Office: SQL; Remote Access Services and extensive implementation
experience with DHCP; DNS; NAT; RAS; WINS; Terminal Services; Exchange Server;
Server 2003; Small Business Server; Anti-Virus; and a number of Backup and
Recovery solutions. Additionally, Ed has excellent project management skills
and manages most of our client’s projects. |
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Kate Beeson – Customer Support Manager
kbeeson@skyitsupport.com
Extension 802
Kate has spent the last several years serving as a hybrid of customer care
and technical support in several industries. With experience in both Mac
and Windows, she is often the first line of technical support. If you’re
not sure whether we can do it, or who to ask, call Kate and she will be
happy to help. If you’ve got a basic question about Mac OSX 10.4, Windows
2000 or XP, Office, or even SharePoint, give her a shot. If she can’t answer
it, she will know who can. |
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Olumiji “Miji” Pitts – Customer Support Representative
opitts@skyitsupport.com
Extension 804
Miji provides technical support, phone support, and customer support for Sky Computer Services. If you need 'help-desk' support, have questions regarding hardware or software, or merely need to schedule an appointment with one of our technicians, Miji will be more than happy to help you. He has a strong background in customer care and will be happy to help you in any way he can.
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Patrick Vinson - Senior Network Engineer/Programmer
Patrick has been working on NT servers since their introduction by Microsoft,
thus he has an extremely strong experience-based understanding of all Microsoft
server platforms. Patrick has excellent Exchange and Active Directory trouble-shooting
experience and is an expert at recovering crashed systems that others cannot
revive. Patrick has extensive experience with DHCP; DNS; NAT; RAS; WINS;
Terminal Services; Exchange Server; Server 2003; Small Business Server;
corporate Anti-Virus solutions; and all Backup and Recovery solutions. Patrick
is also an extremely experienced custom application developer and systems
analyst, and can create efficient, cost-effective solutions to most information
system requirements. An expert on DBMSs, Patrick has worked with most major
database engines with an emphasis on Microsoft SQL Server. See Networking
Support, Network Security & Programming. |
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Carlos Zuniga – Network Engineer
Carlos Zuniga has practical experience as a Windows/UNIX/MAC technician
in the IT industry. He has extensive work experience in installing and troubleshooting
all versions and upgrades of Windows Systems Servers and Workstations, including
Windows 98, ME, NT, 2000 and XP. Carlos also has extensive experience with
loading the UNIX/Linux O/S and configuring user and printing profiles on
the UNIX network. In addition to his years of technical experience with
Windows and UNIX Operating Systems, Carlos has extensive troubleshooting
and configuration experience with TCP/IP, LAN/WAN, hubs, routers, firewalls,
DSL, and Cable technologies. |
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Jordan Potsic – Network Engineer
Administration and troubleshooting of internal LAN, Citrix, TCP/IP, DHCP,
DNS, WINS, Veritas, RAID, Exchange 5.5/2000, IIS, Network Security, as well
as Windows Small Business Server, Windows 2000 Server, desktop support,
general application and hardware troubleshooting. See Networking
Support. |
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Joseph Kwong – Network Engineer
Joseph is an accomplished MCSE (4) and MCP (W2K) with a varied background
in numerous different technologies. His experience includes: Windows 2003/2000
Server, Exchange 2003/2000/5.5/IIS, DNS, DHCP, WINS, Red Hat Linux 7.x/8.x/9.x,
LAN/WAN Design and Support, OSPF, BGP, RIP, Frame-Relay, ISDN, VLAN, Win
XP Pro/Me/9x Workstation/VPN. Novell, Cisco. See Networking
Support. |
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Richard Weinstein - Senior Network Engineer
Richard is CISCO certified and specializes in configuring firewalls, Virtual
Private Networks and Point-to-point Networks. His hardware knowledge includes:
CISCO 5K & 6K Catalyst Switches, CISCO RSM, 7000, 4000, 2500, 1700 routers,
Ascend Telco Switches, ISDN Pipe Line. He has experience with IBM Mainframes
Pentium PCs, Tele Alert Paging, SCSI RAID controllers and Video Conferencing.
His software knowledge includes: OSI model, LSL, Nortel NetID and Microsoft
Server DHCP, Routing protocols OSPF, RIP and routed protocols TCP/IP, Ethernet,
IPX & Apple Talk. Expert knowledge in SNMP with HP NNM Open View &
CISCO Works 2000. Richard continues to work on various operating systems
including: Solaris, HP-UX, Microsoft NT 2K, NT 4.0, Netware, IOS for CISCO.
See Networking Support and Network
Security. |
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Dmitriy Pereverzev – PC and Network Technician
Dmitriy has over six years of hands-on experience in the I.T. industry.
He has working knowledge of Internet infrastructure, network and application
trouble shooting, and network configuration. His skill set includes: Proficiency
in TCP/IP protocols, Outlook/Outlook Express, Lotus Notes, switch configuration
and repair on 3Com, Linksys, D-Link and Netopia products, installation of
service packs, security updates and registry modifications on Windows 95/98/NT4/2000/XP,
virus and worm removal with Symantec and McAfee products, and spyware removal
with Ad-aware and Spybot. See Computer Repair. |
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Scott Wills – Network Cabling Technician
Scott’s background includes cabling for numerous large corporations in Europe
as well as an excellent understanding of both residential and commercial
cabling. He prides himself on quality work done quickly, properly, and neatly.
Should you need COAX, Cat5e, or Cat6, Scott will be happy to install it,
generally within a few days. See Data
Cabling. |
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Erick James - Macintosh Hardware Specialist
Erick is proficient in all versions of MacOS (7.4, 8.6, 9.1, 9.2. X), the
latest Internet protocols, networking, and web programming languages. He
has over ten years of experience with Macintosh computers and Apple products.
He supports PowerBooks (including G3's), iMacs, G4's, any PowerMacs, Performas
and old 680x0 Macs. Due to his PC skills, Erick's strength is cross platform
networking. See MAC Support. |
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Armando Becerra - Printer/Copier/Fax Repair Specialist
Armando has been professionally resolving Laser, Inkjet, and Dot-matrix
printer problems for over ten years, and has been working with Sky Computer
Services for four years. Armando has a reputation for resolving on-site
printer problems that other printer technicians can't accomplish or would
take other technicians days to repair. Armando is highly experienced in
troubleshooting printers, faxes, fax combos, as well as copiers. He troubleshoots
major copier brands, including: Xerox, Minolta, Royal, Lanier, Sharp, and
Canon. Armando holds certifications in multiple Hewlett Packard Laser Printers.
See Laser Printer Support. |
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Bruce Nachsin – PC Technician
Bruce has a varied practical background in many different technologies,
including but not limited to Windows3.1 - XP; MS Office; hardware troubleshooting
and support. He is an accomplished slayer of viruses and spy-ware and is
excellent at troubleshooting various networking, hardware, and application
issues. Personally, Bruce is patient and gentle, and a great choice for
someone looking to learn a little bit during their appointment! |
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Nancy Zarow – Trainer
Nancy has a technical background and Herculean patience, which makes her
a great teacher. From basic computer operation and Windows functionality
to most Microsoft Office modules, Nancy offers on-site training from beginner
to intermediate level users. Why train in a classroom on a computer you’re
not familiar with? Nancy provides training on your computer with your applications
and your settings. She is a great resource for employees to improve productivity
and efficiency on the computer. |
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