Sky IT Support provides complete solutions for supporting and managing the overall health of each computer in your company. Sky IT Support Workstation Managed Service Plans ensure that your computers are functioning properly, are protected, operating at peak performance and are secure.

	SkyAlert Plan $15 p/m per System	SkyManage Plan $25 p/m Per System1	Sky TotalCare Plan $75 p/m Per System2
Support
Trouble Ticket Support	Unlimited	Unlimited	Unlimited
Telephone Support* (Level 1 support)	Limited	Unlimited	Unlimited
Remote System Administration - required maintenance tasks and Administration Support	Access Only	Unlimited	Unlimited
Account Management and CTO services	Limited	Unlimited	Unlimited
Vendor Support - Assistance with IT Vendor communications		Limited	Unlimited
Software Support for MS Office (Outlook, Word. Excel, PowerPoint), Adobe Acrobat and other applications.		Limited	Included
HelpDesk Services - User Support*			Included
On-Site Support - as required			Included
Monitoring/Maintenance
24x7 System Monitoring with Incident Inspection
Reporting - Weekly and Monthly
Security - Anti-Virus/Spyware Solution Administration, User Security Policies
Documentation - Password Management/Asset Inventory/Network Diagramming
Proactive System Optimization - regular tune-ups
Patch Management  - All Microsoft updates are installed
Service Level Agreement (SLA)
Guaranteed Response Times (Ticketing, onsite, afterhours)
Guaranteed Uptime (Not less than 99.20% uptime)

Pricing notes: ¹SkyManage: 5-10 systems: $25 each; 11-30 systems: $20 each; 31 - 50 systems: $15 each; 51 or more system: $10 each.
²Sky TotalCare: 5-10 systems: $90 each; 11-30 systems: $75 each; 31-50 systems: $60; 51 or more systems: $50 each. Additional applications may increase fees. Prices indicated are guidelines only -ask for a proposal.
*During normal business hours