Sky IT Support provides a complete solution for supporting and managing the overall health of each server in your company. Sky IT Support Server Managed Support Plans ensure that all covered servers and the included applications are functioning properly, protected, operating at peak performance and secure.

	SkyAlert Plan $45 p/m per Server	SkyManage Plan Starting at $175 p/m per Server	Sky TotalCare Plan Starting at $350 p/m Per Server
Support
Telephone and Trouble Ticket Support* (Level 1 support)	Unlimited	Unlimited	Unlimited
Remote System Administration   - required maintenance tasks	Access Only	Unlimited	Unlimited
Account Management and CTO services	Limited	Unlimited	Unlimited
Vendor Support - Assistance with IT Vendor communications		Limited	Unlimited
On-Site Support - as required			Included
Monitoring/Maintenance
24x7 System Monitoring with Incident Inspection
Reporting - Weekly and Monthly
Patch Management  - All Microsoft updates are installed
Backup - Daily Monitoring and Administration of backup
Exchange, SQL & Applications - Monitoring and Maintenance		As Agreed
Managed Security
Anti-Virus/Spyware Solution Administration	Monitoring
Active Directory Administration
File, Folder and Share Administration
Network Policy and Group Policy Administration
Service Level Agreement (SLA)
Guaranteed Response Times (Ticketing, onsite, afterhours)
Guaranteed Uptime (Not less than 99.20% uptime)

Pricing notes: SkyManage: 1-3 servers: $175 each; 4-7 servers: $150 each; 8 or more servers: $125 each. Sky TotalCare: 1-3 servers: $400 each; 4-7 servers: $350 each; 8 or more servers: $300 each. For each server with Exchange, SQL, SBS or an existing backup solution add $100 per month for SkyManage and for Sky TotalCare for the additional monitoring and support. Additional applications may increase fees. Prices indicated are guidelines only -ask for a proposal. *During normal business hours.