Consumer Relations Management (CRM) Solutions

Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET-connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft OutlookŪ and the Web, integrates with other business applications, and scales as your business grows.

What will CRM do for your company?

• You will sell more: Access all of your sales and service information from a single application, from opportunity lead to loyal customer. Complete management of contact information, correspondence history, quote and invoice generation, contracts, order management, payment history, product catalogs, pricing, and automate sales and workflow processes.
• You will serve your customers better: Access all of your case management, service requests and dispatching, routing, your own searchable knowledge base, your service correspondence history, and automate customer service processes and correspondence.
• You will manage your business better: With all of this information unified into one solution, you can delegate leads and manage opportunities, easily track your sales processes and cycles, evaluate sales and customer service representative performance, project pipelines, and tracking competitors.
• You will maximize your staff's productivity: Dramatic efficiency can be achieved for virtually any work process through customized business applications and solutions. Though our process analysis methodology, we develop applications and databases that will allow your existing staff to do more work with highly quality and fewer mistakes.

Contact Management/E-mail Delivery

• Contact Management (Symantec ACT 6)
• Customer Relations Management - CRM (Goldmine)
• Outlook
• BlackBerry Enterprise